FAQ

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Is All Cleaning Services LLC compliant with any industry standards?

Yes, All Cleaning Services LLC is compliant with ISO 9001/15, which is a globally recognized standard for quality management systems. This compliance ensures that our cleaning services meet the highest standards of quality and customer satisfaction.

Is All Cleaning Services LLC licensed, bonded, and insured?

Yes, All Cleaning Services LLC is licensed, bonded, and insured. We are licensed to operate in Maryland. We are also bonded up to $10,000 and insured up to $2,000,000 /$1,000,000 per claim for your peace of mind.

What do I need to do as a client?

As a client, we ask that you provide us with access to your home or business on the day of the cleaning service. If you have any specific cleaning requests or instructions, please let us know before the cleaning service begins. It's also important to ensure that all pets are secured and any valuable or fragile items are safely stored away.

Do I need to leave the premises during the cleaning service?

No, you do not need to leave the premises during the cleaning service. However, if you prefer to be away, we are happy to work around your schedule and make arrangements to access your home or business.

What services does All Cleaning Services LLC offer?

All Cleaning Services LLC offers a wide range of cleaning services including residential cleaning, commercial cleaning, post-construction cleaning, move-in/move-out cleaning, and deep cleaning. We also offer customized cleaning plans to meet your specific cleaning needs.

How do I schedule a cleaning service with All Cleaning Services LLC?

You can schedule a cleaning service with us by calling our office at 410 946 4235 or by filling out the contact form on our website. Our friendly staff will work with you to schedule a convenient time for the cleaning service.

Are your cleaning products safe for my family and pets? Can I request to use my own cleaning products?

Yes, we use only environmentally friendly cleaning products that are safe for your family and pets. However, if you prefer to use your own cleaning products, we are happy to accommodate your request.

Do I need to provide any cleaning equipment or supplies?

All Cleaning Services LLC provides all necessary cleaning equipment and supplies. However, for private homes, we kindly request that a battery-powered vacuum cleaner is provided to ensure there is no cross-contamination between different homes.

What if I need to cancel or reschedule my cleaning appointment?

If you need to cancel or reschedule your cleaning appointment, please contact us as soon as possible. We understand that things can come up unexpectedly and we will work with you to reschedule your cleaning service for a more convenient time.

How long will the cleaning service take?

The duration of the cleaning service depends on the size of your home or business and the scope of work. We will provide you with an estimated time frame when you schedule your cleaning service.

Are your cleaners trained and insured?

Yes, all of our cleaners are fully trained and insured. We take great pride in our work and ensure that all of our cleaners are highly skilled and professional.

What if I am not satisfied with the cleaning service?

If for any reason you are not satisfied with the cleaning service, please contact us immediately. We will do everything we can to make it right and ensure that you are completely satisfied with our work.

How do I pay for the cleaning service?

We accept payment by cash, check, or credit card. Payment is due at the time of service unless prior arrangements have been made.